Our customer support is here for you!
We are happy to help if you have any questions related to your loan or loan application.
We are available over the phone on Tuesdays and Thursdays :
09.00-12.00 and 13.00-15.00
You can call us on +358 6 361 211
Note: Customer support is closed on 17.12.2024 between 13.00-15.00
You can also contact us via chat or email and we will reply to your email also outside of our phone hours.
INVESTOR SUPPORT
If you have any questions regards your Fixura investments you can contact our investor support.
You can reach them on +358 6 361 2112.
We are open on Tuesdays and Thursdays :
09.00-12.00
You can also contact us via chat or email and we will reply to your email also outside of our phone hours.
NOTE!
Exception to normal opening hours:
23.12.2024 - Customer support is open 09.00 - 12.00
24.12.2024 - 26.12.2024 - Closed - Merry Christmas!
31.12.2024 - Customer support is open 09.00 - 12.00
01.01.2025 - Closed - Happy New Year!
06.01.2025 - Closed - Public holiday
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Can I pay off my loan at anytime?
You can pay off your loan at anytime.
We ask you to contact our Customer Support team to provide you with the correct amount.
When you pay off your loan, the following charges will be applicable:
– Outstanding principal
– Outstanding interest
– Accumulated monthly transaction feesThe borrower does not need to pay monthly transaction fees and interest according to the original loan term.
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Who can apply for a loan?
To have the possibility to be granted a Loan through Fixura, the person shall:
- have full legal capacity and over the age of 21 years;
- have been living permanently in Finland for at least two years;
- have regular income;
- have provided Fixura necessary information required to evaluate creditworthiness;
- not have credit defaults or overdue Loans; and
- not be a board member of a company with credit defaults. -
What is Fixura?
Fixura is a company whose concept and purpose is to bring people hoping to borrow money together with those hoping to lend money. Fixura acts as a flexible marketplace for such interaction and as a part of Fixura’s operations the company arranges Loans between Investors and Borrowers.
Help us to improve our services and products
Fixura always strives to offer high-quality customer service. We are happy to receive feedback and suggestions for development of our services.
Technical problem?
Contact our customer service by email if you have any questions about your loan, investments or if you want to report a technical problem.
Feedback or complaint
Send us an email if you are not satisfied with our customer service, want to make a complaint about our products or give general feedback.
We look forward to your feedback and will respond as soon as possible and always return within 14 days.
Terms, legality and transparency
Below you will find all the terms related to our service at a glance and in an easy-to-read format.
Marketing register
Here you can read more about our marketing register and get a better understanding of what it is all about.
General terms and conditions
Below you will find all our terms and conditions so that you can smoothly and easily check the terms and conditions related to our service.
Privacy Policy (GDPR)
We value protection of our customers data and that all our customers and partners can feel safe with Fixura.
Standard European consumer credit information
You can download Fixura's Standard European consumer credit data as a PDF file.