Feedback and Complaints

Help us develop our service

At Fixura, our goal is to maintain high customer satisfaction and strive to offer high-quality customer service. We are happy to receive feedback and development ideas about our customer service as well as our products.



In matters related to your loan or your investments, or if you want to report a technical problem with the online service, please contact our customer service at 



However, if you are not satisfied with the service you received and want to make a complaint or give feedback regarding our customer service or our products, you can send an email to

We will try to respond to the feedback as soon as possible, but we will always contact you within 14 days.