Feedback and Complaints
Help us develop our service
At Fixura, our goal is to maintain high customer satisfaction and strive to offer high-quality customer service. We are happy to receive feedback and development ideas about our customer service as well as our products.
FEEDBACK
In matters related to your loan or your investments, or if you want to report a technical problem with the online service, please contact our customer service at info@fixura.com
COMPLAINTS
However, if you are not satisfied with the service you received and want to make a complaint or give feedback regarding our customer service or our products, you can send an email to feedback@fixura.com
We will try to respond to the feedback as soon as possible, but we will always contact you within 14 days.
THE CONSUMER DISPUTES BOARD
If you are not satisfied with the solution you received, you can contact the Consumer Disputes Board.
The Consumer Disputes Board
Hämeentie 3,
PL 306
00531 Helsinki
Telephone: 029 566 5200
e-mail: kril@oikeus.fi