Customer Support

Fixura is a company whose concept and purpose is to bring people hoping to borrow money together with
those hoping to lend money. Fixura acts as a flexible marketplace for such interaction and as a part of Fixura’s
operations the company arranges Loans between Investors and Borrowers.

With the Autoinvest function the system carries out Investments on behalf of the Investor. The system strives to diversify the risks by dividing the Investment into multiple Loans. The Autoinvest function diversifies the free capital so that a maximum portion of 3,00 % of the Investors free capital will be invested into one Loan, with a minimum amount being 20,00 euros. The invested amounts to one Loan can differ from 20,00 euros to a maximum of 1 000,00 euros. Investments in the Loans bought from aftermarket may anyhow be below 20,00 euros. Because the maximum amount that can be invested in one Loan is 1 000,00 euros, it is possible that a situation occurs where one Investor alone invests 1 000,00 euros to a Loan if the other Investors have not given an offer for the Loan in question.

Fixura highlights that the Autoinvest function does not actively seek for more suitable or profitable investments for the Investors. Fixura does not help the Investors analyze or capitalize Investments, and the services Fixura offers does not include financial advising or other financial services. Fixura has no responsibility of the profitability of the Investments made through the Autoinvest function.

Fixura underlines that the Investor should acknowledge that with every Investment there is a risk of losing the capital partly or entirely. The main risks regarding peer-to-peer loans are the Borrowers insolvency, a situation where the Borrower is not able to pay the Loan partly or entirely and the deviation from the return expected by the Investor. The Investor shall notice that among other things the profit will be lower if the Loan is paid before the end of the repayment schedule.

Fixura strives to offer a flexible marketplace for Investors where the Investments are suitable for aftermarkets. However, Fixura cannot guarantee the functionality and efficiency of the aftermarkets. Therefore it is not guaranteed that the Investor can always transfer the rights and obligations of an Investment to another Investor. The Investor cannot necessarily liquidate the Investments made to the Loans when they wish to do so and the maturity of the Investment can significantly differ from what the Investor has expected when making the investment. The Investor shall consider that the profit history of the loans will not guarantee profits in the future. The best way to minimize risks and credit losses is through diversification.

Before accepting the loan application, Fixura will assess the Borrowers creditworthiness from third party credit information registers, from transactions in the Borrowers bank account and Fixura´s client and credit registers for ensuring the Borrowers financial situation. Fixura strives to minimize the risk for Investors by credit scoring, excluding people with credit defaults or unreliable credit information and by transferring or selling unpaid Loans to a debt collection agency. Fixura checks the Borrower’s credit default status through Bisnode Finland Oy or Suomen Asiakastieto Oy but Fixura cannot guarantee that the status is correct. If the Borrower does not pay the monthly instalments, the debt will be transferred to a collection agency or sold entirely to a third party. Fixura sells the Loan to a third party for the price at the current time listed in the Price List. Fixura also has the right to buy the Loan for corresponding price.

The Borrower has legal right to ask Fixura for an extended repayment period, e.g. in case of unemployment or illness. If necessary, Fixura may change the due date or modify the original repayment schedule. The agreed Interest will be charged of the remaining Loan amount. The Borrower may repay the Loan at any time, in which case the Interest that has not accured will not be charged.